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Returns Policy

You may return Products purchased from us up to the end of the seventh working day from the date you receive the ordered Products. Please see our Terms & Conditions for full details.


1. If you are not satisfied or have simply changed your mind about purchasing an item you have purchased from us, you may return the Product to us and obtain a refund of the price of the returned Product by following the below instructions:

i) You may return Products purchased from us up to the end of the seventh working day from the date you receive the ordered Products. Please inform us by email at returns@myecostore.co.uk for a full refund of the purchase price. Please note carriage costs will not be refunded.

ii) Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your Order PROVIDED THAT the Products in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the Products delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the Products from the amount to be re-credited to you.

iii) The Product(s) are returned in accordance with section 4 below.


2. If a Product was supplied in error, as a substitute, or is incomplete and you believe that you are entitled to a return & credit, or replacement, you may return the Product purchased from us and obtain a refund by following the below instructions:

i) You may return Products purchased from us up to the end of the seventh working day from the date you receive the ordered Products. Please inform us by email at returns@myecostore.co.uk for a full refund of the purchase price including carriage costs.

ii) Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your Order PROVIDED THAT the Products in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the Products delivered to you we shall be entitled to deduct the direct costs of recovering the Products from the amount to be re-credited to you.

iii) The Product(s) are returned in accordance with section 4 below.


3. If a Product becomes faulty and you believe that you are entitled to a replacement or repair please follow the below instructions according to the type of Product.

3.1 All My Eco Store branded product:
Carry a 3-month limited warranty against defects in materials and workmanship. Such a limited warranty covers My Eco Store branded products (see clause 15 Terms & Conditions) only; it does not cover any other Products. You should refer to the relevant warranties which may apply to your product.

3.2 Non My Eco Store branded/Third-party Products
For non My Eco Store branded Products (including non My Eco Store branded products contained in product bundles or promotions), all warranty claims, where relevant, are to be made in accordance with the terms and conditions of any standard manufacturer's warranty which may be included with the Products purchased. In relation to any existing manufacturer's warranty, any warranty claims should first be made either directly to the manufacturer or to us by phone.

3.3 For claims under clause 3.1 or 3.2 please contact either the manufacturer direct or My Eco Store by email returns@myecostore.co.uk informing us of the Order Number, product and the problem. My Eco Store will contact the relevant manufacturer on your behalf, if the products are to be returned please return in accordance with clause 4. below.

3.4 IF YOU ARE A CONSUMER, THE WARRANTIES REFERRED TO ABOVE ARE IN ADDITION TO AND DO NOT AFFECT YOUR STATUTORY RIGHTS.


4. Return Instructions:
(i) Please contact us via email, returns@myecostore.co.uk, quoting your original Order Number. We will provide a Returns Number.
(ii). Enclose all accessories, in box warranties and other material supplied unless informed otherwise.
(iii). Use all packaging that was originally supplied, unless informed otherwise.
(iv). Ensure the following returns address and the Returns Number are clearly displayed on the packaging used to return the goods:

My Eco Store Customer Care
Unit 2, Catsland Farm
Bramlands Lane
Woodmancote, Nr Henfield
West Sussex
BN5 9TG
England

Returns Ref No.:

(v). Seal and package the returning products securely.
(vi) We cannot accept responsibility for returned items which do not reach us. Therefore we recommend that you send returns via the Post Office, by Recorded or Special Delivery, retaining your proof of postage.

Following these steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion. Please note that you have a statutory duty to take reasonable care of the Product(s) and if you fail to do so we may have a right of action against you.